Refund & Return Policy

 

At Coversmart (www.coversmart.in), we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes issues may arise with your purchase, and we want to ensure that you have a hassle-free experience when it comes to returns and refunds. Please read the following guidelines regarding our return and refund policy:

1. Eligibility for Return and Refund:

   – Return: A return will be accepted only if the customer has received a broken/damaged product or an empty package.

   – Refund: A refund will be issued only if the customer has received a broken/damaged product or an empty package.

2. Unboxing Video Requirement:

   – In order to process a return or refund, we require the customer to provide an unboxing video as evidence of the condition of the product and packaging upon receipt.

   – The unboxing video should clearly show the broken/damaged product or the empty package.

3. Return Procedure:

   – If you have received a broken/damaged product or an empty package, please contact our customer support team within [number of days] days of receiving the order to initiate the return process.

   – Our customer support team will guide you through the necessary steps and provide you with the return address.

   – Ensure that the product is securely packaged to prevent any further damage during transit.

4. Refund Procedure:

   – Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

   – If approved, the refund will be processed using the original payment method within [number of days] days.

   – Please note that the refund amount may exclude any shipping charges incurred during the initial purchase.

5. Non-Eligible Items:

   – We do not accept returns or issue refunds for products that are not broken/damaged or empty packages.

   – Items purchased through promotional offers or clearance sales may be exempt from return or refund eligibility. Such exceptions will be clearly stated at the time of purchase.

Please note that this Return and Refund Policy applies only to purchases made on the Coversmart website (www.coversmart.in). For products purchased through other channels or third-party sellers, please refer to their respective return and refund policies.

If you have any questions or require further clarification regarding our return and refund policy, please contact our customer support team at info@coversmart.com

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. It is recommended to review this policy periodically for any changes.